COLLISION REPAIR PROCESS

From beginning to end, every time!

RECEPTION

When you enter a Gosch Collision Center, you will be greeted and presented with a brief form to fill out for an estimate.

ESTIMATING

An experienced Collision Consultant will prepare your estimate and answer any of your insurance or repair concerns.

CUSTOMER SERVICE

The Collision Consultant will go over the estimate with you and obtain insurance authorization (when applicable) while you wait. With estimate in hand, you'll also receive an actual appointment date, telling you exactly when your vehicle can be admitted for repairs. The Collision Consultant will keep you updated by phone, text or e-mail during the repair process.

CAR RENTAL

Because of our relationship with various rental agencies, your rental can be conveniently handled at the time of your appointment.

BLUE PRINTING & DISASSEMBLY

Your vehicle is blue printed & disassembled for repair and all damaged parts are removed. If any hidden damage is revealed, you and your insurance company are immediately contacted. The only exception is if we are the Direct Repairer for you insurance Company.

FRAME WORK

Our computerized laser frame diagnostic systems and frame machines ensure extremely high accuracy for frame repairs, returning your vehicle back to factory specifications.

METAL WORK

Sheet metal repairs are handled in dedicated bays equipped with the latest equipment, like those used by automobile manufacturers. At the time, corrosion protection will be restored to your vehicle.

PAINT

Our paints and clear coats are the same coatings applied at the factory on most of today's vehicles and used exclusively in our facilities by master certified manufacturer trained technicians.

REASSEMBLY

After painting the vehicle, it is sent back for reasemble to manufacturer specifications and then it will be sent off to the mechanical department for repairs if applicable.

INSPECTION

All aspects of the repair are inspected by a certified technician throughout the repair process to insure they meet factory tolerances, from parts-fit and alignment to the gloss of the refinish work.

VEHICLE CLEANING

Once the repairs have been approved by our technician and the production manager, the vehicle is thoroughly cleaned in preparation for delivery to you.

DELIVERY

A final inspection is performed by your Collision Consultant and will present you with your vehicle, noting all repairs made and providing you with any follow-up instructions. Such as paint care, 30-day check up, etc.

WHAT SHOULD I KNOW IF I GET INTO AN ACCIDENT?

If your vehicle is not safe to drive at the accident scene, follow these steps:

1. Call your local towing provider
2. If the Police are on the scene, tell them you want your vehicle repaired at GOScH Collision Center Hemet (this enables us to help protect your investment by properly repairing your vehicle as designed by the factory engineers).
3. Contact your insurance company and report the damage and that you have selected GOScH Collision Center for repairs.
4. Inform your insurance company where their claims person can see your vehicle (it is not mandatory for you to use the "drive-in claims services" if your insurance offers it).

If the accident is your fault, your insurance company will cover the damage to your vehicle and the other party. If the accident wasn't your fault the other parties insurance should cover your damages and rental reimbursement. Try to collect from the other insurance, this will entitle you to a rental vehicle and you won't have to pay a deductible.

If your vehicle is safe to drive, please visit one of our GOScH Collision Centers.

SERVICES

• Insurance claims assistance
• Towing assistance
• Rental car assistance
• Axalta waterborne paint
• Emergency roadside assistance